Terms of Service

Terms of Use

Your rights and responsibilities when using our website and services

Last updated: February 2026

1. About Us

This website is operated by Project Salama, a registered charity in England and Wales (Charity Number: 1198736). Our registered address is available on request.

Project Salama provides free, confidential domestic abuse support services to those affected by domestic abuse and their families, with a focus on culturally diverse communities. We are committed to operating with transparency, integrity, and in the best interests of those we support.

References to “we”, “us”, or “our” throughout these Terms of Use refer to Project Salama.

2. Acceptance of Terms

By accessing or using this website (projectsalama.co.uk), you agree to be bound by these Terms of Use. If you do not agree, please do not use this website.

These terms apply to all visitors, supporters, volunteers, and anyone else who accesses our website or contacts us through it. They should be read alongside our Privacy Policy, which explains how we handle your personal data.

3. Using Our Website

You may use this website for lawful purposes only. You must not:

  • Use the site in any way that breaches any applicable law or regulation
  • Send or upload any material that is harmful, offensive, defamatory, or discriminatory
  • Attempt to gain unauthorised access to any part of the site or its underlying systems
  • Transmit any unsolicited advertising or promotional material
  • Knowingly introduce viruses, malware, or other harmful code
  • Use automated tools to scrape, crawl, or harvest content from the site without our permission

We reserve the right to restrict or remove access to our website at any time and without notice if we believe these terms have been breached.

Your safety online: If you are concerned that your internet activity is being monitored, use the Quick Exit button to leave the site immediately. You can also clear your browser history after visiting. Consider accessing this site from a public device if you believe your device is being monitored.

4. Our Services

All services provided by Project Salama are free of charge to individuals who access them. We do not charge for emotional support, advocacy, legal signposting, or any of the programmes listed on our website.

Eligibility

Our services are open to anyone who has experienced or is at risk of domestic abuse, regardless of their ethnicity, religion, nationality, immigration status, gender, age, or disability. We do not discriminate.

Nature of our support

Project Salama provides emotional and practical support, advocacy, and access to programmes. We are not a legal firm, a medical provider, or a statutory authority. Our support workers will always direct you to specialist professionals where specialist advice is required.

Nothing on this website constitutes legal, medical, or financial advice. We encourage you to seek qualified professional advice for specific legal, medical, or financial matters.

Service availability

We aim to respond to all enquiries promptly. However, we cannot guarantee immediate availability at all times. If you are in immediate danger, please call 999.

Referrals

We accept both self-referrals and professional referrals. By submitting a referral, you confirm that any personal information shared belongs to you or, in the case of a professional referral, that you have the appropriate consent or lawful authority to share that information with us.

5. Intellectual Property

All content on this website, including text, graphics, logos, images, and design, is the property of Project Salama or its content suppliers and is protected by copyright and other intellectual property laws.

You may:

  • Print or download content for your own personal, non-commercial use
  • Share links to our pages on social media or in communications

You must not:

  • Copy or reproduce our content for commercial purposes without written permission
  • Modify our content and present it as your own
  • Use our name, logo, or branding without our prior written consent

To request permission to use our content, please contact us at info@projectsalama.co.uk.

6. Disclaimer of Liability

We take care to ensure the information on our website is accurate and up to date. However, we make no warranties or guarantees about the accuracy, completeness, or reliability of any content on the site.

No liability for crisis situations: If you or someone else is in immediate danger, please call 999 and do not rely solely on information from our website.

To the fullest extent permitted by law, Project Salama excludes all liability for:

  • Any loss or damage arising from your use of, or inability to use, this website
  • Inaccuracies or omissions in the content of this website
  • Losses arising from reliance on information found on this website
  • Interruptions to website availability

Nothing in these terms limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under English law.

8. Safeguarding

Project Salama is committed to the safety and wellbeing of all individuals who come into contact with our organisation, particularly children and vulnerable adults.

All staff and volunteers who work with clients are subject to enhanced Disclosure and Barring Service (DBS) checks and receive regular safeguarding training.

We have a duty to act where we believe a person is at risk of serious harm, even if this means sharing information without consent. Our Safeguarding Policy is available on request.

If you have a safeguarding concern, please contact us immediately at 01635 953588 or email info@projectsalama.co.uk.

9. Donations

We are grateful for all donations made to Project Salama. All donations are used to fund our charitable work in line with our objectives as registered with the Charity Commission of England and Wales.

Use of funds

Donations are used to deliver and develop our services, support those we serve, fund programmes, and cover our operational costs. We are committed to using funds efficiently and in the best interests of those we serve.

Gift Aid

If you are a UK taxpayer and make a Gift Aid declaration, we are entitled to reclaim 25p of tax for every £1 you donate. It is your responsibility to ensure you pay sufficient tax to cover the amount reclaimed. Providing a false Gift Aid declaration is a criminal offence.

Refunds

As a charity, we are generally unable to offer refunds on donations once processed. If you believe a donation was made in error, please contact us within 14 days at info@projectsalama.co.uk and we will consider each request on a case-by-case basis in accordance with our trustees’ discretion.

Third-party donation platforms

Where you donate through a third-party platform such as JustGiving, their terms of service and privacy policy will apply in addition to ours. Project Salama is not responsible for the terms or data practices of third-party platforms.

10. Volunteering

Volunteering with Project Salama is subject to a separate Volunteer Agreement which you will be asked to sign before beginning any voluntary work with us.

All volunteer roles involving direct contact with clients require an enhanced DBS check and completion of our safeguarding induction. Volunteering is unpaid and does not create an employment relationship.

We reserve the right to decline volunteer applications or to end a voluntary arrangement if we believe it is in the best interests of those we support.

11. Accessibility

We are committed to making this website accessible to as many people as possible, including those with disabilities. We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA.

If you experience any difficulty accessing content on our website, or if you have suggestions for how we can improve accessibility, please contact us at info@projectsalama.co.uk. We will do our best to provide information in an alternative format upon request.

12. Governing Law

These Terms of Use are governed by the law of England and Wales. Any disputes arising from your use of this website or our services will be subject to the exclusive jurisdiction of the courts of England and Wales.

Project Salama operates in accordance with charity law in England and Wales, as regulated by the Charity Commission of England and Wales. Our activities are also subject to relevant legislation including the Care Act 2014, the Children Act 1989, and the Domestic Abuse Act 2021.

13. Changes to These Terms

We may update these Terms of Use from time to time. Changes will be posted on this page with an updated “Last updated” date. We encourage you to review these terms periodically.

Continued use of our website following any changes constitutes your acceptance of the revised terms. If you do not agree to the revised terms, please stop using the website.

14. Contact Us

If you have any questions about these Terms of Use, or if you wish to make a complaint about our website or services, please get in touch:

We aim to respond to all enquiries within five working days.

Complaints: If you are unhappy with how we have handled a complaint, you may refer the matter to the Charity Commission of England and Wales at charitycommission.gov.uk. For data protection complaints, please contact the Information Commissioner’s Office (ICO) at ico.org.uk.